Bullying clients it's not a business solution....Mtn is one of them

<p>In 2014 july I took a contract with mtn Devonport branch in Durban, after I finished to pay the contract of which it ended the last day of july 2016 I wasn't aware that I should close my account with mtn since it was not my first time contract with the dealer if im not mistaken it was my third contract and I never close my accounts but this time I was shocked when I received a call from attorney's telling me that my account is handed over to their company for collection of debt. I call mtn to find out how did it happen cause in my understanding my contract was ended last year july, than the consultant told me that I was supposed to close the account than I said it's fine they should have contacted me cause I gave them my contact details.</p> <p>The consultant told me they did sent an sms but instead of using my personal contact details they choose to use the contract number as my contact details of which I never use that number since day one of receiving the contract yet they claim that they sent me sms alerting me about my arrears that accumulated because of I didn't close my account.</p> <p>The surprising part is that when they sent my details to the attorney, they gave them the correct number not the contract number and I manage to make arrangements of payment with them.</p> <p>The only part that I don't understand with mtn I manage to pay them for 24 months without defaulting but now im listed as a bad payer because of them, they destroyed my record for know reason, they failed to contact me on the right contact number that I used when I was feeling up the form but they choose to use the contract number, who said a contract number is my personal contact? I gave them my contact number I would expect them to use it whether by sms or calling me before they even take my account to lawyers because by doing that you are destroying my future, my future jobs, because of lack of communication, I wouldn't mind to pay the penalty of not closing the account but I never used that number and I don't understand why im getting penalties and no one explain that to me and when they conduct their promotional products they call me on my personal contact but when im facing arrears they choose to use a contract number that is not even working for 24 months. </p> <p>I think these companies are taking advantage of us as consumers and it is not fair to us but one day you'll face the consequences of abusing your right by destroying other people's life for something that needed people who care their customers.....it's unfortunate uou don't care and I will never ever take a contract with you and I will make sure that I bad mouth your evils.</p>