1 reviews | Active since Feb 2018
ONLY LOADED 22 GB SUPPOSE TO BE 30 AND PREVIOUS 2 MONTHS THAT THEY STILL OWE. NOW YOU CLOSED THE COMPLAINT NOT RESOLVED
Active - Waiting for supplier acknowledgement
Date and time of complaint December 18, 2017 2:08 PM Name of the supplier MTN Supplier branch Sccottburgh Customer name Steven Anderson MTN Cellphone number ********** 285 MTN Account number ********** 091081 I.D. number ********** 285 Other contact number ********** 285 What other complaint forums have you used? Branch no response Email ********** Agent Name Duncan Fourie MTN Branch / Department Scottburgh Reason for using getclosure! No feedback promise after promise and I think they bull**** me on sale date I was told it is 30 GB device now only show 5 GB Client with them over 20 years and they have already deducted 2 debit orders from my account without me having what I paid for. Nature of complaint Poor service - Poor service at call centre or shop floor/ No feedback received Complaint description No feedback promise after promise and I think they bull**** me on sale date I was told it is 30 GB device now only show 5 GB Client with them over 20 years and they have already deducted 2 debit orders from my account without me having what I paid for Proposed solution I would like to cancel my contract by giving 30 days notice Solution description I do not thing they will get it right we now on 2 months Outcome rating No comment Rating of how the supplier dealt with the complaint No comment How do you rate the Getclosure service? No comment
Good day Steven,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We have been trying to get hold of you with no luck, two voice messages left on your voice mail.
Should this matter not be resolved as yet, please send an email to *** . This email must please include the details of your concerns and your contact details.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Steven,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We have been trying to get hold of you with no luck, two voice messages left on your voice mail.
Should this matter not be resolved as yet, please send an email to *** . This email must please include the details of your concerns and your contact details.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
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