******** service!! agents should value their jobs!

MTN was busy tht day,stayed on the queue fr a good45min before I could get an available consultant, Nonhlanhla Ngwenya answered the 4ne, gave me her name and the line went dead (probably she disconnected her head sets)& 10minutes later the call was dropped. My initial query was a Me2You transfer that I had done from my contract phone of R9which I had queried on(27/04/2015)which I was told I was to be refunded and I am still not refunded,so After the Nonhlanhla Ngwenya incident I got through again after staying in the queue for almost yet another hour and I spoke to Gregory ht was after 10 O'clock am(01/05/2015)&he Told me that he was going to try and refund me to no avail, probably because my contract number was a data line and supervisors were to be available after 1 O'clock because it was a holiday and promised me that I would be refunded or called back then which I am still for waiting for the call back and refund! The call center service is extremely poor and called them numerously and I have never received a 1st call resolution, if they are not passing the bug, they do exactly like Nonhlanhla Ngwenya did and yet they have the nerve to call thmslvs service champions, my FOOT!!