1 reviews | Active since Oct 2017
Hello Peter, I have a monthly Data Bundles with MTN ,which I was totally unhappy with,due to the fact I enjoy the data it was expiring or being depleted so quick that I had to buy data every time in order to be connected, despite several complaints about the services and the bad attitude of the call center Nothing was done nor offered an alternative of a contract that could suit my needs.
The only answers I got was "Sir " you did sign a contract there's nothing we can do even when I went to the head office I could not meet no supervisor nor a manager to assist me . To cut the story short I had a friendly reminder that my services will be suspend in 2days before the notice expired,my outgoing calls was suspended my airtime my data and other excesses to use my own cellphone device witch is not a MTN property or contract phone as well blocked..I can't use my phone even with an other provider.
I truly feel boul**** by the service provider MTN please advise what is the step to take ...I need this matter to be consider as urgent and I need a quick end .
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note I have tried to contact you however to no avail. Will you be able to supply with your contact details to *** so I can touch base with you and resolve this issue.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Looking forward to hearing from you.
Thank you
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note I have tried to contact you however to no avail. Will you be able to supply with your contact details to *** so I can touch base with you and resolve this issue.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Looking forward to hearing from you.
Thank you
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
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