bull **** service

<p>I claimed for insurance 2months back based on lost phone. When I went to check on the phone on tuesday the consultant told me it has been declined due to a different number used on the handset we then called their head office I then spoke to a consultant named michelle she then said the same thing. I told her give me the number that was using my phone she went and checked only to come back and tell me that there have been a mistake in my claim. The claim should have been approved and the person who was working on it was not available so someone will work on it and resend me an email and now its been over 24hours yet no response .</p> <p>How am I suppose to survive without a phone and were else I am paying for that phone?!!! Am fedup with mtn do your job!!!</p>