Bull**** excuse from their Insurance Partner not to pay out a claim.

Tried to claim on my device insurance for a cellphone that was damaged, after waiting months for any feedback ( the device was given in at mtn 2 weeks before lockdown started, claiming for a broken screen and possible water damage), just for them to inform me the claim cannot be honored because the sim card i used wasn't 'encoded' with a telephone number listed on my 'schedule', even though I specified I will be using the sim card that was in the device when I took out the insurance policy with MTN. What does the sim card have to do with a broken screen? Absolute horrible costumer support, from both MTN and guardrisk.