1 reviews | Active since Aug 2013
BULL **** SERVICE AND BILLING
Whoever at MTN that still knows their job kindly reply to my complain now.<br> firstly I was over billed this month not as per our agreement so I went to the bank and reversed the billing.<br> my agreement with them was R659 anything else is not my problem.<br> secondly I've been getting overcharge for my internet transaction in fact ridiculously overcharged.<br> I spoke to a lady by the name of Lerato who acted as if she's helping when she didn't. she told me that her supervisor will contact me but he didn't then I called later and I spoke to a guy by the name of Philani Ndwandwe who was the rudest person I've ever spoken to in my life he was rude to an extent that I really wished I could see him face to face and punch the rudeness out of him.<br> now I just loaded R60 and bought some bundles and in less than 10 minutes my airtime was gone.<br> <br> This is such an inconvenience neh. unfortunately because of MTN I couldn't communicate with the guys who were suppose to give me my money hence I can't pay for my contract. <br> and I don't care even if they block me I'll use another card.<br> I'm tired of this **** from MTN,.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the unprofessional behaviour of Philani. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We would also like to bring it to your attention that all our employees are well trained in dealing with the customers and to provide them with the most efficient services.
This matter has been escalated to the relevant department for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the unprofessional behaviour of Philani. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We would also like to bring it to your attention that all our employees are well trained in dealing with the customers and to provide them with the most efficient services.
This matter has been escalated to the relevant department for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***