cM
constance M
1 reviews | Active since Dec 2015
03 Dec 2015, 02:42
bss service
its been months now that i receive service that is unbearable Mtn is a money making scheme i just loaded r30 airtym and less then 20 mins later 2 receive an sms telling me i have recieved my 230 free airtym i check my airtym balance 2 finding i hve r1 available as expiring airtym... like really, i request with effect that i recieve steps 2 pot my number 2 a great netwrk provider coz this is ******** i cnt b going thru the same terriable service as if u paying me 2 use this service the hell... the steps requested will be effective 4 all 15 of my MTN numbers.
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MTN South Africa's replyOfficial
14 Dec 2015, 10:01Hello kinitam,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We have sent the request to the prepaid supervisors to contact you regarding the airtime problem for the pre-paid number ***.
Then for the contract number ***, please can you fax to us the proof of payment done for the account once received we will clear the account. As per your request you have requested for the number to be cancelled and converted to prepaid we have converted this number to prepaid to to prevent the system to generate more invoices on the account.
The fax number ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We have sent the request to the prepaid supervisors to contact you regarding the airtime problem for the pre-paid number ***.
Then for the contract number ***, please can you fax to us the proof of payment done for the account once received we will clear the account. As per your request you have requested for the number to be cancelled and converted to prepaid we have converted this number to prepaid to to prevent the system to generate more invoices on the account.
The fax number ***.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply14 Dec 2015, 10:01
Official
Hello kinitam,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We have sent the request to the prepaid supervisors to contact you regarding the airtime problem for the pre-paid number ***.
Then for the contract number ***, please can you fax to us the proof of payment done for the account once received we will clear the account. As per your request you have requested for the number to be cancelled and converted to prepaid we have converted this number to prepaid to to prevent the system to generate more invoices on the account.
The fax number ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We have sent the request to the prepaid supervisors to contact you regarding the airtime problem for the pre-paid number ***.
Then for the contract number ***, please can you fax to us the proof of payment done for the account once received we will clear the account. As per your request you have requested for the number to be cancelled and converted to prepaid we have converted this number to prepaid to to prevent the system to generate more invoices on the account.
The fax number ***.
Kind Regards,
Alice van der Merwe
***
Best regards,