BS stories and lies!
<p>MTN has suspended my account out of the blue, when called to quetion this i am told that it is due to an amount that wasnt deducted bac in 2014. Jeremy Pillay who was the consultant in their 808 call center couldnt give me an exact amount of how much this misterious "unpaid amount in 2014" was he kept on making examples and sounding very annoyed with me sighed a number of times asking me how many times must he explain to me the same thing, mean while i'm asking why my account is suspended wen payment is made without fail each and every month, how much is this outstanding amount he keeps telling me about from 2014.</p> <p>This is so upsettting as i have been paying my account without fail. I am unable to use my account i can't make calls i can't send sms's should i have an emergency i will be stuck.</p> <p>I am extremely upset and the manner in which Jeremy Pillay handled my query.</p>
Good day Thembeka Dlamini,
Thank you for your post.
We apologize for the inconvenience experienced due to the poor service received from Jeremy. The matter has been escalated to the Postpaid supervisory team for urgent attention.
Kindly be advised that your line has been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Thembeka Dlamini,
Thank you for your post.
We apologize for the inconvenience experienced due to the poor service received from Jeremy. The matter has been escalated to the Postpaid supervisory team for urgent attention.
Kindly be advised that your line has been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***