BS SERVICE. ********** WHO JUST WANT TO MAKE QUICK SALES!!!!!!!!!!!!!

To say that MTN useless and a bunch of ********** is an understatement. I was called by an Agent, from MTN MANDO sometime in July 2020 to offer me a WiFi router/data package, she **** and informed that my current data sim contract is ending in October 2020, however after receiving the router on 7 July 2020, I was called by another Agent offering the same contract but she then informed me that my current data contract, which I was **** to and informed that it is ending in October 2020, is actually ending in April 2020. I called MTN (135) and they told me that I would have to call that MTN reward company to get the voice recording. I called and demanded that they send me the call recording and they told me a manager will listening will follow and listen to the recording. I was later e-mailed by Thamali Morgan stating: "Query deemed valid the agent led the customer to believe that her existing data contract is expiring in October 2020, however it is expiring in April 2021. Client will return the device to the store and contact us with the collection reference to assist with the cancellation." I return the router and the sim and cancelled the whole contract on 31 July 2020. However in August my bill reflected that I still had that contract and I found this out because regardless of paying my 2 active contracts in full my lines were suspended because of non-payment of this contract, I called MTN, spoke to an agent and to find out was happening she informed me that she would escalate the outstanding balance and lifted the suspension. On 3 August again my lines were suspended and I had to call, e-mail the emails I got from MTN shop as well as the the one I got from Thamil. Today I wake up and my lines are suspended again and Minenhle Cele informs that they are suspended because I have an outstanding about of R479 and my lines that I paid for in full wont be opened, until I make a payment arrangement to state that I will make payment, I was s angry and rude and told him that was utter BS! Me making a payment arrangement is me acknowledging that I am owing MTN for a contract that was cancelled on 31 July, it is 14 September and I am still having issues because clearly MTN staff cant do their jobs, all they are good at is lying, and quickly making a ********** sales. This is the second time I have been de*****ed by MTN and they only reasons I was helped last was because I reported my issue on HelloPeter because you can never speak to a Manager, you just have to be punished and given the run around! I have been a loyal, paying MTN customer for over 10 years but all I get is BS service. I am working from home now and cant use my phones now or internet because of your incompetence! I will report this to the NCR.