DS
DIEKETSENG S
1 reviews | Active since Oct 2017
12 Oct 2017, 17:47
BS SERVICE!!!!!!!
I am so disgusted by the BS service MTN has!!!!! I have been over billed for 2 consecutive months and have decided not to pay because I do not understand your stupid billing, no one has bothered to extend a call but you were very quick to suspend my service and further send threatening messages. Each time I call customer services all I get is pathetic service, bad attitude accompanied by a ref number of a query log which will later be "resolved" with no action taken. My business will be taken where it will be appreciated and valued.
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Replies (3)
MTN South Africa's replyOfficial
12 Oct 2017, 21:57Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised before the upgrade done your account was on an open MTN 350 package. You have received the allocation for this package on the 14th of every month. The free allocated data and airtime was used up and the sim card was used further for calls and data the account was billed for this extra data and calls usage.
The upgrade was done 3-8-2017. The August invoice billing was still on the old package this billing is from 13-7-2017 to 13-8-2017.. This billing is correct.
The usage limit was set up on the 3-8-2017.
The upgrade was activated with the new package on the network on the 3-*8-2017 @17h57 after this time there was no billing charges for data and calls the account pulled through as a top up once allocations is used up.
We have sent the request to the billing department to validate the charges and to send to you the itemized billing report for August month.
The account balance is R 4,628.71 your debit orders returned unpaid, please make payment for the subscription fees not paid. A client have the right not to pay for the extra data charges in dispute until investigation is done, however the client will stay liable for the subscription fee payments as per the contract signed MTN.
Please contact the 808 department and request for a payment arrangement.
Kind Regards,
Alice van der Merwe
MTN Complaints Analyst
Best regards,
MTN South Africa's reply12 Oct 2017, 21:57
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised before the upgrade done your account was on an open MTN 350 package. You have received the allocation for this package on the 14th of every month. The free allocated data and airtime was used up and the sim card was used further for calls and data the account was billed for this extra data and calls usage.
The upgrade was done 3-8-2017. The August invoice billing was still on the old package this billing is from 13-7-2017 to 13-8-2017.. This billing is correct.
The usage limit was set up on the 3-8-2017.
The upgrade was activated with the new package on the network on the 3-*8-2017 @17h57 after this time there was no billing charges for data and calls the account pulled through as a top up once allocations is used up.
We have sent the request to the billing department to validate the charges and to send to you the itemized billing report for August month.
The account balance is R 4,628.71 your debit orders returned unpaid, please make payment for the subscription fees not paid. A client have the right not to pay for the extra data charges in dispute until investigation is done, however the client will stay liable for the subscription fee payments as per the contract signed MTN.
Please contact the 808 department and request for a payment arrangement.
Kind Regards,
Alice van der Merwe
MTN Complaints Analyst
Best regards,
DS
DIEKETSENG S's updateReviewer Update
13 Oct 2017, 10:11I still do not understand how the hell billing ran for a full month when I received pro-rata rates on the new package as soon as my sim swap was done. Until someone takes the courtesy to extend a call in regards to this ******** you telling me forget about me keeping my contract with you!!! Bill me according to the way you ****** service me.
DS
DIEKETSENG S's update13 Oct 2017, 10:11
Reviewer Update
I still do not understand how the hell billing ran for a full month when I received pro-rata rates on the new package as soon as my sim swap was done. Until someone takes the courtesy to extend a call in regards to this ******** you telling me forget about me keeping my contract with you!!! Bill me according to the way you ****** service me.
DS
DIEKETSENG S's updateReviewer Update
13 Oct 2017, 10:11I still do not understand how the hell billing ran for a full month when I received pro-rata rates on the new package as soon as my sim swap was done. Until someone takes the courtesy to extend a call in regards to this ******** you telling me forget about me keeping my contract with you!!! Bill me according to the way you ****** service me.
DS
DIEKETSENG S's update13 Oct 2017, 10:11
Reviewer Update
I still do not understand how the hell billing ran for a full month when I received pro-rata rates on the new package as soon as my sim swap was done. Until someone takes the courtesy to extend a call in regards to this ******** you telling me forget about me keeping my contract with you!!! Bill me according to the way you ****** service me.