rR
roudeen R
1 reviews | Active since Jul 2012
15 Jul 2015, 16:59
brushes customers off
I walked into mtn after numerous calls to the call center to no avail. my network just went off and i cannot access the internet using the data that i bought. I then spoke to tebogo who told me to wait as he finished his personal call then told me my data is finished without even checking my account. i further showed him i have 2.85gb of data which i cannot use and only 1 gig is night express, tebogo carried on telling me to buy more data cause my data is finished as he wanted to go back to his personal call. firstly i have been with mtn for more than 15 years on the same number only did sim swap once because MTN wanted me to upgrade my simcard. now the coloured chick there went to the manager and told me that some service deactivated it will be ready in 20 min. to this hour still using my airtime and data is not being used. so since MTN clear water has this attitude of brushing people off i will show you that i dont need to be with MTN with you anymore. tks good bye
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MTN South Africa's replyOfficial
29 Jul 2015, 12:08Hello rouks22,
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of Tebogo. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them with efficient services. We assure you, such problem will not arise again.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of Tebogo. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them with efficient services. We assure you, such problem will not arise again.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply29 Jul 2015, 12:08
Official
Hello rouks22,
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of Tebogo. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them with efficient services. We assure you, such problem will not arise again.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of Tebogo. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them with efficient services. We assure you, such problem will not arise again.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,