Bronwyn never left me her email to respond

Hi mtn, <br> <br> I received the following response from Bronwyn via Hellopeter who never left an email address so that I still couldn't contact somebody directly to settle the matter. <br> I checked in at the bank this morning and for the last 6 months MTN have taken over R1000 off my account for a prepaid sim that is not in use at all. the prepaid sim number is ***<br> <br> This is not acceptable at all. I now also want my money back for all the charges that have been taken from my account. <br> <br> Here is Bronywn response: <br> Hello pamdemenezes,<br> <br> Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> According to our records your line has been converted to prepaid.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards,<br> Bronwyn<br> REQ:***<br> <br> I NEED SOMEONE TO CALL ME PLEASE TO SETTLE THE MATTER: ***. <br> <br> When was the account changed to a prepaid number? Because my bank shows me months of chrages for this unused sim. <br> <br> Thank you for your prompt attention.