1 reviews | Active since Mar 2018
Broken promises-Zero professionalism
This is a follow up. After being declined a new contract, despite having a perfect record with the Credit Bureau, I reported it here on Hellopeter. Shame on you, Mike Ramaboka for not fulfilling your promise (here on Hellopeter) that you would contact me within a day to provide clarity. I am still waiting! Shame on you, Michael Anthony from the Watercrest store for promising to phone me with more information but to no avail! I need to know why my application was declined.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to Mike to contact you.
We have sent the request as well to the Vetting department to assist us with a reason why the contract was declined.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line or not .
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to Mike to contact you.
We have sent the request as well to the Vetting department to assist us with a reason why the contract was declined.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line or not .
Alice van der Merwe
Complaints Analyst
Best regards,