Broken Promises and Upselling Alert

I recently app**** for a contract with MTN on January 24th, with a promised delivery time of 1-3 days. While the initial contract process was smooth, the subsequent communication from MTN was lacking.

After completing the necessary checks, MTN went silent, and attempts to reach them via phone proved unsuccessful. On February 1st, I called a store to inquire about the delay and was informed that my contract had been canceled due to a lack of stock for the selected device, despite prior confirmation.

The store suggested a more expensive alternative, raising concerns about upselling. Disappointed by the lack of transparency and communication, I've involved the Consumer Ombudsman for further investigation. MTN's lapse in service is noteworthy, and potential customers should be aware of these issues before committing to their services.