Broken promises
<p>I went to upgrade my cellphone contract in July 2016. Mtn had a promotion at the time, if you upgraded to the Samsung S7 you would receive a Samsung Tablet and Gear VR. When I went for my upgrade I was informed that I would not receive the Samsung Tablet as they did not have stock, however, my Gear VR would be delivered to me in a specified number of days. My details were taken for delivery. It is now March 2017, I have been back to the shop 3 times, everytime to be told that they will contact me. I still have not received my Gear VR. I do not think that my next upgrade will be with Mtn.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,