Broken promises

<p>I have phoned MTN about 7 times since the 17th August 2016 to find out why i did not get my minutes for the month. Everytime i phone to find out i get told it need to be sent to the provisioning department. I was promised on the 18th August it would be sort by 12pm Monday come 12pm Monday no minutes, i phone MTN again and get promised again by the end of the day i would get my minutes, well i again i get let done and no minutes. </p> <p> </p> <p>Everrtime i ask to speak to a manager or supervisor i get told they are busy. I get told my query has been escilated. I have aslo been told a manager will call.be before the end of the day again empty promises no phone call from you.</p> <p> </p> <p>As a business owner my phone is a vital part of running my business and everytime i tell a consultant this i just get told "i understand but i can do anything until another department investigates" </p> <p> </p> <p>I have been with MTN for over 15 years and i am shocked at the lack of service and help provided from your customer care centre</p>