Broken promises
<p>MTN people are *****! They promesed to rectify this mistake, but ****. Up to now I'm still not connected. Since 16/07/16 my services have been suspended without any reason. This time I did not exceed my monthly allocation, but I got suspended. <br />After changing my usage limit to R0 inJanuary all was well until recently. I even believed that their services have improved and they are now taking good care of ytheir customers. I was blinded by this and even renewed my contract (which I was planning to terminate after the way I was mistreated last year), but still stayed on the R0 limit usage. But I have not even recieved the new device and yet my services are suspended. <br />My monthly payments are paid through the bank and the last payment went off on the 15 July 2016 - this means I am up-to-date, but I cant make a call or send an sms on my phone.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment you made on 15/07/2016. The payment you made was for the invoice that closed on 11/06/2016. The invoice that closed on 11/07/2016 is outstanding. It is R975.50. The unbilled invoice is is at the moment R529.50. These two amounts total R1505.00. You have a credit limit barring. Your credit limit is set at R1000. If you wish this to be increased you may contact the call centre on 808.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment you made on 15/07/2016. The payment you made was for the invoice that closed on 11/06/2016. The invoice that closed on 11/07/2016 is outstanding. It is R975.50. The unbilled invoice is is at the moment R529.50. These two amounts total R1505.00. You have a credit limit barring. Your credit limit is set at R1000. If you wish this to be increased you may contact the call centre on 808.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Best regards,