1 reviews | Active since Dec 2015
BROKEN PROMISES
I wanted an iPhone 6S space grey and I thought the best way to go about this would be to pop into my nearest MTN store and open a contract. I was sadly mistaken. This has been a horrific experience. I have been waiting for just over 20 days now! I was told my one person that stock is arriving and by another that there is no stock at all even at the warehouse. While this is going on I know many people who have ordered their phones online and received them within days!<br> after multiple visits (6) I phoned the Supervisor of the store she was out...left a message with one of her employees and of course she didn't get the message, when I finally got hold of her she had no idea about my situation. There was not a single attempt to find out when stock will be arriving(surely MTN as a company has a stock control system that is up to date and not 2 weeks behind), whether other branches may have stock , escalated the issue or any compensation for time and money wasted with these people(beside an offer of an MTN cooler bag...really??? This has been the worst experience of customer service! I will now be attempting to go to another store and probably another service provider!!!!!!
Thank you for taking my call, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for taking my call, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Siphumezo
REQ:***
Best regards,
