1 reviews | Active since Jul 2012
Broken phone not being replaced!
<p>I have already complained on Hellopeter but i am still not coming right with MTN! I received a faulty phone, immediately returned it, and now I am still waiting for that phone to be replaced. Ayanda promised she would sort everything out for me but clearly she doesnt care much about this situation because nothing has been sorted out and i have not heard back from her. I am paying for a service i cant even use. why does this always happen with MTN? I want a refund on the amount of money i have paid but have not had a phone! when is my new phone being delivered to me? this service is terrible!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been re-escalated to senior management team of HVRC for urgent attention. They will revert back to you with feedback.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been re-escalated to senior management team of HVRC for urgent attention. They will revert back to you with feedback.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ: **********
I would like senior management to contact me. It is unacceptable to start a contract and only have the phone half a month later. Something needs to be done about this.
I would like senior management to contact me. It is unacceptable to start a contract and only have the phone half a month later. Something needs to be done about this.
and is it not possible for me to please get a samsung s6 not s s6 edge?! Please someone call me urgently!
and is it not possible for me to please get a samsung s6 not s s6 edge?! Please someone call me urgently!