JD
Jan D
1 reviews | Active since Jun 2015
24 Jun 2015, 11:27
Broken Handset More than a month outstanding
My son's handset is faulty and we were told by mtn Alberton City to take it directly to samsung. They will replace his screen for free but they are billing us for other faulty parts. We are trying to contact mtn to get the insurance on the handset to pay the amount with no success for more than a month now. The excuse is that they are striking. We just paid the account for service we are not receiving.
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MTN South Africa's replyOfficial
03 Jul 2015, 14:06Hello jand464@,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly give us the cell phone number of the handset that is insured. I have checked both the number that you have with us ***, ***) and they both don't have any insurance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly give us the cell phone number of the handset that is insured. I have checked both the number that you have with us ***, ***) and they both don't have any insurance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
MTN South Africa's reply03 Jul 2015, 14:06
Official
Hello jand464@,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly give us the cell phone number of the handset that is insured. I have checked both the number that you have with us ***, ***) and they both don't have any insurance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly give us the cell phone number of the handset that is insured. I have checked both the number that you have with us ***, ***) and they both don't have any insurance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi