1 reviews | Active since May 2016
Broken/Damaged phone but Mtn doesnt admit
<p> </p> <p>My husband took out a contract from Mtn Direct last year, round about this time of the year. Not long that we had the phone,it had to go in for repairs...didnt fix the phone at all, only reset the phone and sent it back to me. I used it for another month after "repairs" then same problem occurred. I was fed up and just put away, not making use of it that often. Recently I decided to use it again,for whatsapp.</p> <p>MTN WITH ALL THE FRUSTRATION WITHIN ME, ITS FINE, EVEN IF U SENT ME A DAMAGED PHONE FROM DAY 1, I WILL STILL PAY THE AMOUNT DUE EVERY MONTH BUT JUST KNOW THIS THAT GOD KNOWS WHAT U HAVE DONE AND HOW UR ROBBING PEOPLE. I WILL NEVER TAKE OUT A CONTRACT FROM YOU EVER AGAIN, UR UNTRUSTABLE and I am deeply saddened by this ordeal,</p> <p>*the phone switches off frequently, freeze whenever it wants , screen sometimes goes blue/purple, battery is super hot after every charge, and is slow overall. When I send a message it takes me so long caus of the screen 's slowness. The contract is not even finish. This problem occurred when the contract wasn't even 2 months old. And there is a pixel missing on the phones's screen, but Mtn cant answer that.</p> <p> </p> <p>JUST FACE IT YOU SENT ME A REJECTED AND OLD MICROSOFT LUMIA 640 AND DONT WANT TO ADMIT IT DUE TO UR PROFITS!!</p> <p> </p> <p> ********** 849/ ********** 851</p> <p>MR A.Julies</p> <p> ********** 287</p>
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employees should have shown higher value to your interaction with us. This matter has been escalated to the management team of MTN Direct for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employees should have shown higher value to your interaction with us. This matter has been escalated to the management team of MTN Direct for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you.
Regards
Yahya
REQ:***
WHEN WILL YOU ACTUALLY SORT OUT THIS ISSUE? MUST ONE FIRST ACT UPON IT AND THEN YOU WANT TO JUMP TO GET THINGS SORTED OUT???
I posted another complaint because you don't take note of my complaint... Kindly sort this out, collect this phone from me, because I'm not interested in this damaged phone.
WHEN WILL YOU ACTUALLY SORT OUT THIS ISSUE? MUST ONE FIRST ACT UPON IT AND THEN YOU WANT TO JUMP TO GET THINGS SORTED OUT???
I posted another complaint because you don't take note of my complaint... Kindly sort this out, collect this phone from me, because I'm not interested in this damaged phone.