IS
Ilham S
1 reviews | Active since Mar 2015
07 Apr 2015, 14:55
Broken Charger
I have my iphone for almost 11 months now and I'm already on my fourth charger. Three months after i got my iPhone, my first charger broke and i returned it to Nashua Mobile, which is where i bought my iPhone from. They fixed it and returned it back to me, however it was a faulty charger. I didn't realize this until i started using it about 5 months ago after my second charger broke. Every time I charge my phone, a message would pop up saying \this accessory or cable is not certified and may not be reliable with this iphone". For the past 5 months I was still able to charge my phone"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Apr 2015, 11:15Hello Ilhams,
We do apologize for the delayed response and for any inconvenience caused.
We do understand that you returned the charger to Nashua Mobile and they repaired the unit.
As the store confirmed all accessories that issued with the device only have a warranty of 6 months from the date of activation. The charger in this will be replaceable by yourself. We will suggest that you visit the nearest iStore if you wish to escalate the matter further.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for any inconvenience caused.
We do understand that you returned the charger to Nashua Mobile and they repaired the unit.
As the store confirmed all accessories that issued with the device only have a warranty of 6 months from the date of activation. The charger in this will be replaceable by yourself. We will suggest that you visit the nearest iStore if you wish to escalate the matter further.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply23 Apr 2015, 11:15
Official
Hello Ilhams,
We do apologize for the delayed response and for any inconvenience caused.
We do understand that you returned the charger to Nashua Mobile and they repaired the unit.
As the store confirmed all accessories that issued with the device only have a warranty of 6 months from the date of activation. The charger in this will be replaceable by yourself. We will suggest that you visit the nearest iStore if you wish to escalate the matter further.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for any inconvenience caused.
We do understand that you returned the charger to Nashua Mobile and they repaired the unit.
As the store confirmed all accessories that issued with the device only have a warranty of 6 months from the date of activation. The charger in this will be replaceable by yourself. We will suggest that you visit the nearest iStore if you wish to escalate the matter further.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,