TK
Thea-Marie Kruger
1 reviews | Active since Oct 2015
03 Dec 2015, 14:18
Broken A5 that I am paying for
I am reporting MTN for a 3rd time now on Hellopeter. For exactly the same problem. Nobody seem to be able to help me. Went to MTN Centurion Mall now, I cant book my phone in, which I've been told to do by an operator, because I lost the original Samsung cable for the charger... The initial problem was a screen that's not fixed to the phone. HOW IS A PHONE CABLE RELEVANT TO A SCREEN PROBLEM??? I am so tired of this company. And whoever replies to this better be a manager or someone with some power to fix this. If another operator replies to another Helopeter complaint and nothing happens again, I am gonna lose my temper. PLEASE MTN, SORT THIS OUT!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Dec 2015, 14:18Hello theamarie876,
We are truly sorry for the any inconvenience caused.
Kindly note that it is mandatory for a device to be booked with all the accessories and paper work for the technician assigned to the repair to do a full evaluation of the device to determine the problem and what could be causing the problem.
We've now escalated the matter directly to the managment team within our High Volume Repair Centre Team to assist and see how the matter can be resolved.
We will touch base with you as soon as we get feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the any inconvenience caused.
Kindly note that it is mandatory for a device to be booked with all the accessories and paper work for the technician assigned to the repair to do a full evaluation of the device to determine the problem and what could be causing the problem.
We've now escalated the matter directly to the managment team within our High Volume Repair Centre Team to assist and see how the matter can be resolved.
We will touch base with you as soon as we get feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply07 Dec 2015, 14:18
Official
Hello theamarie876,
We are truly sorry for the any inconvenience caused.
Kindly note that it is mandatory for a device to be booked with all the accessories and paper work for the technician assigned to the repair to do a full evaluation of the device to determine the problem and what could be causing the problem.
We've now escalated the matter directly to the managment team within our High Volume Repair Centre Team to assist and see how the matter can be resolved.
We will touch base with you as soon as we get feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the any inconvenience caused.
Kindly note that it is mandatory for a device to be booked with all the accessories and paper work for the technician assigned to the repair to do a full evaluation of the device to determine the problem and what could be causing the problem.
We've now escalated the matter directly to the managment team within our High Volume Repair Centre Team to assist and see how the matter can be resolved.
We will touch base with you as soon as we get feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***