1 reviews | Active since Nov 2013
broadband charges
Who ever is thinking of getting the MTN broadband /4G service please think again. I took the 10gig 24 month contract for R979 per month and for the first 6 months i was billed this amount. After the first 6 months my billed escalated extremely fast and went to R4328 and now this month i have just been debited R10,745. I did not receive a single ams or contact to advise me of the bill going over the given threshold. I have been to the store and they said to me i used over the 10gig. which is impossible because it would mean that i would have to download 100 full length movies to reach this amount of data which is far from the case. I have taken the unit and thrown it in the bin and will pay out the 24 month contract and never ever deal with MTN again.
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
