JC
Jen C
1 reviews | Active since Aug 2015
03 Aug 2015, 09:18
Broad ****************
A week ago I was very upset to see ALL of my R180 call time and 300mb data was gone in a period of 3 days after only using wifi for internet connection. In store, the MTN staff agreed something was very wrong after checking I have no hidden subscriptions and advised I file a complaint. They would \call me back in 24 hours"...I'm still waiting for a call.<br> I purchased 180 worth of airtime this past Saturday. I immediately purchased and activated one day uncapped data for R40. On Sunday morning when the uncapped data expired"
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MTN South Africa's replyOfficial
17 Aug 2015, 15:14Hello JenMari02,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've escalated your complaint directly to our Prepaid Department's management team to assist with the matter. They will be able to look up the request that was logged on your behalf and resolve it ASAP.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've escalated your complaint directly to our Prepaid Department's management team to assist with the matter. They will be able to look up the request that was logged on your behalf and resolve it ASAP.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply17 Aug 2015, 15:14
Official
Hello JenMari02,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've escalated your complaint directly to our Prepaid Department's management team to assist with the matter. They will be able to look up the request that was logged on your behalf and resolve it ASAP.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've escalated your complaint directly to our Prepaid Department's management team to assist with the matter. They will be able to look up the request that was logged on your behalf and resolve it ASAP.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,