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Phumla M
1 reviews | Active since Jul 2015
22 Nov 2016, 15:05
Bring back my services
<p>I finally got a call from a lady named Magael we came to an agreement how the account will be paid, and i also sent her my proof of payment made so that she can update the system. and i was advise my services will be back, i also got an an sms confirming this on the 15/11 that i should wait for 2 to 24 hours and my services will be back.. till to date im still waiting.. Please sort it out.. im really tired of calling your call centre</p>
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MTN South Africa's replyOfficial
23 Nov 2016, 13:58Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your account is now 4 months behind with payments. As per our Business Rules the line can only be reconnected after 75% of the arrears have been paid.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply23 Nov 2016, 13:58
Official
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your account is now 4 months behind with payments. As per our Business Rules the line can only be reconnected after 75% of the arrears have been paid.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
PM
Phumla M's updateReviewer Update
23 Nov 2016, 17:56Hi Itu,
How is it 4 months when i do manual payments?? i dont want you guys debiting my account anymore i will pay your going forward thank you very much & that is the arrangement i had with the lady at your offices..
I have been sending my Proof of payment to ppl at the Call centre but looks like no1 cares to action.
Why was this lady calling me if she didnt resolve this matter?? why did i bother to mail her my POP if she wont action it.. Please update your systems en Bring my services back.
i cant wait to pay up this pathethic contract its the worst i ever experienced in my last 4years that i have been with MTN..
PM
Phumla M's update23 Nov 2016, 17:56
Reviewer Update
Hi Itu,
How is it 4 months when i do manual payments?? i dont want you guys debiting my account anymore i will pay your going forward thank you very much & that is the arrangement i had with the lady at your offices..
I have been sending my Proof of payment to ppl at the Call centre but looks like no1 cares to action.
Why was this lady calling me if she didnt resolve this matter?? why did i bother to mail her my POP if she wont action it.. Please update your systems en Bring my services back.
i cant wait to pay up this pathethic contract its the worst i ever experienced in my last 4years that i have been with MTN..