1 reviews | Active since Mar 2015
bring back my phone the way i gave it to you!!!!!
I submitted my phone for repairs at Mtn house Bloemfontein to repair a sim reader, on the 06 January 2015, the quotation was R4859.50 which was communicated in march 2015, i declined the quote and payed the technician fee, after 4 days i got my phone back and it was disassembled with scratches and dusty( Sony xperia z1) The phone is sealed and the back cover should not fall out but it did, and it was rapped in a news paper showing that no care is taken for customers belongings, they refuse the scratches and dents and state that they only going to seal the phone i don't know what to do please help,...they refused to give me the customer complainant number and the service clerk that i submitted my phone to at first refuses to help me at all times...he keeps referring me to other service clerks!!!
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***