Bring back my data and airtime

What ludicrous is this! Less than 20 minutes trying to send 1 email and 1GB data and airtime gone. We called the call centre and spoke to Vuyo Sikithi, who made no sense in his explanation. We were trying to send a single email, which never went through. This is ****************. I spend at least R500 per month on data and airtime. Bring back our data and airtime on ********** 572.