Brightpoint Service

This complaint is not directed at MTN as their service has been great. Given that they are a company listed on Hellopeter I'm filing this complaint directing it at MTN's distribution partner Brightpoint (Ingram Micro Mobile). <br> <br> I received a defective flat screen TV through an upgrade processed by MTN Zevenwacht. The consulted directed me toward the supplier of the set, this being Brightpoint. In dealing with Brightpoint I have encountered customer service representatives who displayed incompetence, disrespect and a general lack of good customer relations. I was forced to call them several times in order to ensure that my request was processed in the first place, and when indeed this was done the courier company were unaware of the nature of the product to be delivered for inspection. I requested an ETA on the entire process and was told that it was impossible, however I was assured that I will be kept informed on the status of my request.<br> <br> My OBF was processed on 18 November 2015 and the defective device collected on 23 November 2015.It is 26 November 2015 at the time of this post and I have yet to receive any communication from Brightpoint. I just want the product I'm paying for.