Bridget is not customer centric!!!

I went to MTN South Gate on two occasions and I was told the system was offline. I was also told of the requirements needed since I could not verify my information. I went back on 15 September 2020 and was told the system is off. I waited for it to be back online. It was back online around 12pm. I was then told the manager would process it , waited 15minutes for the manager until I had to ask if she was available .manager was on another line behind the store. I was told the sim swap would be complete on 16 September at 12:30 pm. I called to confirm if it was done . I spoke to a gentlemen who advised the manager was not present. I called for the second time and spoke to Busi,I asked her who the previous gentlemen's name was, Busi said she did not know his name as he works for Huawei. I asked her how is it possible that someone who doesn’t work for the company would answer the calls, she said no one was available to take the call. Busi said the system was offline the whole day on the 15th. I told her that I waited for it to come back and when I let I was told the manager would authorize it. Busi could not respond and gave the phone to Bridget. I asked Bridget who the gentlemen was , she gave me the same story, I asked her how come an unknown person who doesn’t work at that branch would answer the phone. She rudely rep**** "ubani bekumele ayphendule"?I did ask Bridget if the lines are record as evidence on both mine and their side. Bridget said the lines are not recorded , asked for a number that I can call with recorded line .she said there are none. I called back three times and they were not responding anymore to my calls. I knew they would not have processed the sim swap ,I could tell by how everyone was not paying attention to the customers while I was at the store. Those people are on holiday and I'm starting to feel they are making "offline " an excuse not to service clients. Bridget is very unprofessional for a manager and failed to apologize on behalf of the business. All staff members are behaving the way they are because of poor management. PLEASE TAKE BRIDGET FOR MANAGEMENT AND CUSTOMER SERVICE TRAINING. She is the worst manager I dealt with SIES.