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merriam M

1 reviews | Active since Sept 2013

20 Jul 2015, 15:35

Bridge of Contract

I had a 24 months contract with MTN, i cancelled my contract on the 23rd month giving MTN a full 30 days to cancel my contract but the actually gave me the 25th airtime and data. After doing so they debited my account with a full contract agreed tarrif. On the 7th they actually taken all airtime and data that wasremaining in my account so what i did was to reverse the monthly debit cause i cannot pay for what i did not use. Now they send me an sms saying i owe them monthly tarrif with interest. You do not go arround bridging and then demand people to call you. MTN must call me and let me know how much i used of the 25th package they gave me and i will gladly pay them. I aint gonna pay for what i did not use period. And after this i should just port my number to a servise provider who can actually offer customers a better service, i have had enough of this ****a shop business.

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Jul 2015, 10:00
Official
Hello malekhina,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

Kindly note that your contract termination date was 28th June 2015, and that your last invoice closed on 20th June, which is payable at the beginning of August. Currently your account owes May (payable beginning of July) and June.

Your line is now on prepaid.

Regards
Mary
REQ:***