1 reviews | Active since May 2015
Breath of Fresh air
I have been having problems with MTN for the past few months now and this was one of those months. I mistakenly left my contract uncapped and unbeknownst to me, MTN was charging me R2 per MB. I was shocked to find my bill at R1900 and there was nothing I could do about it. I called in on Monday and I was told that my line was suspended. I was angry and cut the call.<br> <br> To cut a long story short, I called in today and I spoke to Vusi. Friendly and efficient, the first consultant ever in MTN that didn't make me feel like I was through a call center. Didn't put me on hold unnecessarily and genuinely respected my time and query. I requested a document which he took the time to call me back and tell left a message telling me to find it.<br> <br> This man is a champ and I really wanna commend him for his efforts. Highly appreciated and I hope this finds you. Good things should be praised.<br> <br> Ta bra Vusi
Thank you for taking time to give us this positive feedback.
We are glad that your faith in us has been restored. This complement has definitely reached Vusi and his superiors.
Rest assured that it is never our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for taking time to give us this positive feedback.
We are glad that your faith in us has been restored. This complement has definitely reached Vusi and his superiors.
Rest assured that it is never our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
