Breaching contract when it's suits them!!
<p>I have been a client of MTN for over 5 years now and this for me truly is the last straw. About a month or 2 ago I noticed that my accumulated free minutes had disappeared I phoned MTN to enquire as to why this happened. They told me that their policy on accumulated minutes had changed, apparently they notified all clients via sms (which is never received). I was told in the call that they would get back to me on the issue but I have yet to get any feedback from them. I took out the contract for the accumulating free minutes and see this change in policy as a direct breach of the contract that I signed thus giving me the full right to terminate the contracts with immediate effect, unless they can come to a resolution to this problem.</p>
Good day Gert
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to MTN Greenstone team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good day Gert
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to MTN Greenstone team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
A week later and nothing....
Once again MTN has said they would do something and here I am waiting...
No one has made any effort to call, mail or contact me by any means whatsoever.
A week later and nothing....
Once again MTN has said they would do something and here I am waiting...
No one has made any effort to call, mail or contact me by any means whatsoever.
2 weeks.....
2 weeks.....