HF
Howell F
1 reviews | Active since Mar 2009
11 Jan 2018, 09:29
Breach of Uprade Contract - Complaint filed with ICASA
In November 2017 (Black Friday) I upgraded my Mtn contract ********** 082 with Alice Maholeho (Mtn Direct). The contract comes with 2 phones and a R55 monthly airtime pre-paid sim card. Up to today the R55 monthly airtime has still not been loaded. I have communicated with Alice to no avail. Mtn does not even respond to my queries... The service email - ********** is a JOKE as they never responded to any of my emails -Truelly pathetic service
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Howell F's updateReviewer Update
07 Feb 2018, 12:07Good morning
I truly hope that my email will be responded to by someone in your department.
I am really disgusted by the service I have received from Mtn
On 07 November 2016 I received a confirmation email (attached) from Mtn confirming that the BIS on my number ********** has been cancelled.
Reference number given [# ********** 8]
It has now come to my attention that Mtn has been billing me R51.74 pm since then for BlackBerryInternetServiceHigh. A service which I did not receive and was supposedly cancelled.
On 22 November 2017 I upgraded my contract to Samsung J7 Pro on MTN Made for Me M at R399 pm + Free Grand Prime Plus on MTN Flexi R55 Top-Up
I have not received the Mtn Flexi R55 Top-Up since November, but as per attached email, Alice has advised that my banking account will be credited with the fee for the period.
I am being charged R464.55 per month for this contract when the agreed amount is R399pm.
I am also waiting for a copy of my contract which includes this amount. The contract I received does not contain any financial details. This would make a great case at ICASA and the Public Protectors office
I request you to refund my ****** money with interest immediately otherwise I will lodge a formal complaint with ICASA and the Public Protectors Office.
I do not want to wait for another 2 months before this is resolved. Please refer to the attachments which refers to my emails sent to Mtn
Awaiting your favourable response
Regards
HP Fransch
HF
Howell F's update07 Feb 2018, 12:07
Reviewer Update
Good morning
I truly hope that my email will be responded to by someone in your department.
I am really disgusted by the service I have received from Mtn
On 07 November 2016 I received a confirmation email (attached) from Mtn confirming that the BIS on my number ********** has been cancelled.
Reference number given [# ********** 8]
It has now come to my attention that Mtn has been billing me R51.74 pm since then for BlackBerryInternetServiceHigh. A service which I did not receive and was supposedly cancelled.
On 22 November 2017 I upgraded my contract to Samsung J7 Pro on MTN Made for Me M at R399 pm + Free Grand Prime Plus on MTN Flexi R55 Top-Up
I have not received the Mtn Flexi R55 Top-Up since November, but as per attached email, Alice has advised that my banking account will be credited with the fee for the period.
I am being charged R464.55 per month for this contract when the agreed amount is R399pm.
I am also waiting for a copy of my contract which includes this amount. The contract I received does not contain any financial details. This would make a great case at ICASA and the Public Protectors office
I request you to refund my ****** money with interest immediately otherwise I will lodge a formal complaint with ICASA and the Public Protectors Office.
I do not want to wait for another 2 months before this is resolved. Please refer to the attachments which refers to my emails sent to Mtn
Awaiting your favourable response
Regards
HP Fransch