Breach of Supply

Recently MTN had a major glich in their network which left numerous customers with no network service and the basic ability to make mobile phone calls. My wife could not make calls for over a week. Issue was eventually resolved at the next billing date.<br> <br> From Friday, 11/03/2016, the very same number is now again with network service and my wife cannot make any calls. This is extremely frustrating. What happens in the case of emergency? How to entrepreneurs cope? Who is responsible?<br> <br> On both occasions the call center was contacted without any assistance or indication of when the problem will be resolved. Very unhelpful bunch at the call center who have a don't-care attitude.<br> <br> This contract (24 months) is such a 1 sided contract. MTN does not discount or give you a credit for the days without service. Yet when a subscriber wants to cancel a contract, mid-term, there are penalties to pay.<br> <br> Here is what I want:<br> - I will be taking a new contract with another service provider and MTN must pay for it, alternatively<br> - MTN must allow me to cancel the current contract without any penalties and I want to be compensated for loss of service. I will then port to another service provider.