1 reviews | Active since Aug 2016
BREACH OF CONTRACT. UNAUTHORISED CHARGES!
<p>I have a 1G contract for R79 per month all of a sudden im being charged R1783.00 for one month than the next over R4000.00 when I call MTN i cannot get help. no one can explain where these amounts come from. They tell me the account is at Legal, i asked to be put through, they say they cant. I ask for Legal's number, they say they only communicate via email. im still waiting for a valid respones.</p> <p>I have not signed or agreed any contract above the R79 per month. These charges are ******* as I have not agreed on any service above 1G and any amount abouve R79.</p> <p><br /> Ref: ********** 22</p> <p><br /> Ref: ********** 5555</p>
Good day Eunice,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Good day Eunice,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********