WM
Winnie M
1 reviews | Active since Jul 2011
25 Mar 2015, 16:02
Breach of contract signed
I was at MTN Glenfair in Lynnwood around 15.45 today to collect my Macbook Pro which I had ordered on or around 27 January 2015. Around 13 December 2014 I went to upgrade my contract to an apple Ipad Mini. A week later MTN called me to tell me that they were still searching for the Ipad and they would let me know when it is ready. 6 weeks went by without any word. I then changed my mind and went into the store to change to a Macbook Pro
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MTN South Africa's replyOfficial
02 Apr 2015, 09:35Hello dipuo22,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply02 Apr 2015, 09:35
Official
Hello dipuo22,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***