Breach of contract / Shocking service

REQ:***<br> <br> I posted on hello peter a month ago, after receiving a generic response from MTN I am still awaiting proper feedback about my query, no one has contacted me. I really would like to get this resolved as soon as possible as I am still owed money. It was said that this was sent to the management team for urgent attention.. if this is urgent attention then I would hate to see how long it takes for a normal complaint. I am so frustrated and disappointed with this service. It is unacceptable that my money has been taken and I have had no feedback or resolution.<br>