JM
John M
1 reviews | Active since Jul 2014
25 Mar 2015, 09:34
breach of contract / service agreement
MTN has deducted funds from my pay as you go sim for blackberry BIS, but have not activated the service. I am now sitting without Email and their customer service call center never answer the phone.<br> <br> Why am i not surprised, the service from MTN is abysmal!
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Replies (1)
MTN South Africa's replyOfficial
02 Apr 2015, 12:59Hello mjohny83,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide me with the prepaid number so I can assist further.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide me with the prepaid number so I can assist further.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply02 Apr 2015, 12:59
Official
Hello mjohny83,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide me with the prepaid number so I can assist further.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide me with the prepaid number so I can assist further.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***