lL
lassy L
1 reviews | Active since Nov 2016
31 Oct 2018, 08:50
Breach of contract-Lack of customer satisfaction
I have had a contract with MTN for almost two years now, and it was honestly amazing until this month they did not load the 50Gig of data on the 12th of the month as per the contract. I have had to purchase data as I use my data on a daily basis. I am extremely unhappy that MTN's breach of contract by not providing me with the specified contract amount on the agreed date as per contract has led to me incurring additional costs. I have followed this up multiple times with their call centre and this has still not been resolved, customer satisfaction is what leads to the future success of a company and unfortunately MTN do not seem to do this.
Helpful (0)
Replies (1)0
Replies (1)lL
lassy L's updateReviewer Update
02 Nov 2018, 10:55Its extremely sad that such a large organisation is not able to keep to their work and resolve a simple issue. I did not receive feedback as promised, furthermore this issue has not been resolved.
The only reason I even have this contract is for the data, data that for last month has still not been loaded despite me phoning every day for 2 weeks, lodging tickets which were subsequently closed, all while being promised the situation will be resolved that day.
Yet, you still have the audacity to debit my account despite providing the services as per the contract.
I have spent money buying additional data as my data has not been loaded, this is completely ridiculous.
I expect somebody to contact me on ********** with a solution.
Extremely unsatisfied customer.
lL
lassy L's update02 Nov 2018, 10:55
Reviewer Update
Its extremely sad that such a large organisation is not able to keep to their work and resolve a simple issue. I did not receive feedback as promised, furthermore this issue has not been resolved.
The only reason I even have this contract is for the data, data that for last month has still not been loaded despite me phoning every day for 2 weeks, lodging tickets which were subsequently closed, all while being promised the situation will be resolved that day.
Yet, you still have the audacity to debit my account despite providing the services as per the contract.
I have spent money buying additional data as my data has not been loaded, this is completely ridiculous.
I expect somebody to contact me on ********** with a solution.
Extremely unsatisfied customer.