NS
Niel S
1 reviews | Active since Jun 2015
15 Jun 2015, 09:32
Breach of contract & false promises
So in response to my previous report, which details how I've been paying almost 2 years for data I don't receive, MTN SP responds: <br> <br> \Hello Niel_Smit
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MTN South Africa's replyOfficial
23 Jun 2015, 14:03Hello Niel_Smit,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we are facing, we have been experiencing high call volumes, please bear with us.
Our system shows that since the start of your contract, your number was always provisioned with R200 Anytime airtime, 200MB bundle and 25 sms on your invoice date, monthly.
For the invoice dated 2015-05-13, you were charged R318.23 for packet switch data calls as the 200MB bundle was depleted and you were then charged on the out of bundle rate for the extra data used. As of the 23rd of April 2015, the data bundle rates changed to R0.99 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we are facing, we have been experiencing high call volumes, please bear with us.
Our system shows that since the start of your contract, your number was always provisioned with R200 Anytime airtime, 200MB bundle and 25 sms on your invoice date, monthly.
For the invoice dated 2015-05-13, you were charged R318.23 for packet switch data calls as the 200MB bundle was depleted and you were then charged on the out of bundle rate for the extra data used. As of the 23rd of April 2015, the data bundle rates changed to R0.99 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply23 Jun 2015, 14:03
Official
Hello Niel_Smit,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we are facing, we have been experiencing high call volumes, please bear with us.
Our system shows that since the start of your contract, your number was always provisioned with R200 Anytime airtime, 200MB bundle and 25 sms on your invoice date, monthly.
For the invoice dated 2015-05-13, you were charged R318.23 for packet switch data calls as the 200MB bundle was depleted and you were then charged on the out of bundle rate for the extra data used. As of the 23rd of April 2015, the data bundle rates changed to R0.99 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we are facing, we have been experiencing high call volumes, please bear with us.
Our system shows that since the start of your contract, your number was always provisioned with R200 Anytime airtime, 200MB bundle and 25 sms on your invoice date, monthly.
For the invoice dated 2015-05-13, you were charged R318.23 for packet switch data calls as the 200MB bundle was depleted and you were then charged on the out of bundle rate for the extra data used. As of the 23rd of April 2015, the data bundle rates changed to R0.99 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***