Breach of contract/ failure to execute

Item: MTN South Africa
Rating: 2
Author: TA F

My contract terminated on 29 April 2015 and I requested that the contract be cancelled in its entirety on 28 April 2015 via MTN customer center (agent name = Tlotlo, reference number ***). Despite the cancellation instruction as aforementioned, I am still being billed for this account, which should have been closed at end of May 2015. No response from MTN via customer center. I need this fixed and the bill for June 2015 to be refunded...

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Replies (1)

MTN South Africa's replyOfficial

02 Jul 2015, 11:34

Hello tauhir75,

We are truly sorry for any inconvenience caused.

We've now perused your account and see that the number ending with 3097 was migrated over to prepaid on the 29th of June 2015.

We've now requested the additional invoices for the months of April & May 2015 to be credited. The reference number for the request is REQ:***.

Regards
Tim
MTN Complaints Management Team: REQ:***

MTN South Africa's reply02 Jul 2015, 11:34

Official