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petersolomon P

1 reviews | Active since Feb 2017

02 Mar 2018, 09:07

Breach of Contract clause 19 paying for service im not receiving

Good day Sir/Madam

To whom it may concern?

I feel that its a breach of contract on my mtn contract according to clause 19, changes have been made to my account and inconvenience me as I'm spending more on my account because im im not receiving my allocated data bundles as per my Mtn contract i signed for. Ive sent numerous emails,sms, phone calls spendid hours of my time trying to resolve the matter but no response from MTN as i only get that my query has been escalated and receive a different reference number everytime but no solution. Allow me to move to prepaid and keep my number with immediate effect as i did not intial sign and agree to this type of contract or service. Not once have mtn tried tp contact me or made any means to contact or give feedback regarding the status of my query. The number in question is ********** 538 to be moved to prepaid.

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Replies (2)
pP
petersolomon P's update02 Mar 2018, 09:48
Reviewer Update
I have nt received anything as of lately, just cancel my contract by mtn had enough of empty promises by word of mouth
pP
petersolomon P's update21 Mar 2018, 19:22
Reviewer Update
I have once again not received my allocated data again todag 2018-03-21, only received 50mins, 100sms no data. I have taken screenshot as prove of the sms sent by mtn regarding my mins and sms but no data..i was contacted and was told that it is sorted out by technical department but its still not sorted and if not sorted with n few days im not going to pay as i not receiving the service i initially signed up for.