LR
Louisa R

1 reviews | Active since Jan 2015

26 May 2015, 16:13

BREACH OF CONTRACT BY MTN

I upgraded my phone on 18/04/2015 to a Samsung Grand Neo Plus. 3 days later, the camera stopped working. We took the phone in a week or so later (i.e. now 3 weeks ago) as I am battling to get to the nearest branch, and still haven't had a bit of feedback.<br> On 01/05/2015 they passed the debit order through my bank but yet, I did not get air minutes as per contract but airtime, I got my sms's but 0mb of data.<br> I complained at the nearest store - they sent through a query to MTN - it is now nearly end May, still no data for 14/05, they are again deducting June's subscription in a week's time, but yet no rectifying, no phone, no nothing - what do I hear? They are on strike. Well, I'm gonna stop my payment of 01/06 and take legal action - I am 100% sure that MTN will take me on for Breach of Contract. What a Joke - wonder who will win this case? I have the facts and I never loose.

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Jun 2015, 11:02
Official
Hello hoe erg tog,

Thank you for posting.

We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.

Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback soonest.

I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.

Regards
Jean
REQ:***