CT
Cecil T

1 reviews | Active since Jul 2011

30 Apr 2015, 14:50

Breach of Contract / Billing error

Please see the following #*** Reference dated 6 March 2015. YES SINCE THAT DATE I HAVE BEEN TRYING IN VAIN TO GET THIS MATTER SORTED AND YES I AM TYPING IN CAPITALS AS I AM RAISING MY \VOICE"HERE. IT IS NOW 54 DAYS LATER AND NOBODY FROM YOUR COMPANY HAS SORTED OUT MY PROBLEM! CAN SOMEBODY THAT AT LEAST HAVE THE GUTS AT MTN PHONE ME TO SORT OUT THIS MESS! None of my questions have been addressed and as previously stated in one of my 4 complaints I have had enough. Please tell me how to cancel my contracts with you as I am extremely unhappy with your companies no-reply attitude. After more than 17 years of loyalty and funding for your empire to be established I have had enough of this arrogance. Please do not use the excuse that I was not available as you have all my details on file and please do not try to phone me on my 3G ****le as you previously did and used it as an excuse that I do not answer my phone (****le) Maybe some research from your side would have shown that there is a telephone on contract as well. """

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Replies (1)
MTN South Africa
MTN South Africa's reply16 May 2015, 12:53
Official
Hello celtic100,

Thank you for taking my call. please accept our apologies for the delayed response.

As discussed, this matter has been escalated further and you will be advised of the outcome.

Regards,
Nomonde.
REQ:***