SZ
Sandra Z
1 reviews | Active since Nov 2012
17 Jun 2015, 19:52
breach of contract
Please rectify your accounts. Still waiting for more than 3 months for you to resolve your ****py billing issues. Will pay my normal amount of 977.00 at the end of the month so please do not try and ***** again from my account. Still waiting to be refunded R700 that was previously ****** by MTN from my account. Get your act together. I have asked many times to cancel both contacts due to breach of contract by MTN and or incompetence. Been promised someone will contact me, but just more lies....sick of them.
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MTN South Africa's replyOfficial
22 Jul 2015, 08:52Hello Sansvz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply22 Jul 2015, 08:52
Official
Hello Sansvz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***