1 reviews | Active since Oct 2016
breach of contract
<p>I have a FIXED contract with mtn if R598 per month. For a year I paid R598 but mtn is debiting with 1100 and 1800. They refuse to help me. They told me my 14 year old upped the contract! I had to cancel my debit order. I called many times I went to see mtn twice I emailed so much. Mtn refuses to help me. They cut my lines off today for my two boys. I can't get hold of my youngest son and my son at wits can't do hi***ams. Pathetic service from MTN someone help!!!</p>
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Report for cell number : 078****372
kindly be advised that My MTNChoice package offers the flexibility to spend out of your usage limit and the ability to add on airtime, data or SMS’s as and when required. Please note that as per systems record the usage limit was set to R0.00 from MTN side, however on following dates the usage limit was changed by the user of the device via the ussd code, 2016-07-06 09:46:36 limit set to R600. On the 2016-07-16 18:30:13 usage limit was changed to R100. And on 2016-07-16 18:32:24 the limit was changed to by the user via the ussd code to R600 again
Report for cell number : 072****959
Usage limit was set to R0.00 from MTN side, however on the 2016-10-01 12:17:48 usage limit was changed via the ussd to R100 and on the very same day changed back to R00.00 by the device user.
All charges are deemed valid. MTN will not be held liable for changed initiated via the ussd code.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Report for cell number : 078****372
kindly be advised that My MTNChoice package offers the flexibility to spend out of your usage limit and the ability to add on airtime, data or SMS’s as and when required. Please note that as per systems record the usage limit was set to R0.00 from MTN side, however on following dates the usage limit was changed by the user of the device via the ussd code, 2016-07-06 09:46:36 limit set to R600. On the 2016-07-16 18:30:13 usage limit was changed to R100. And on 2016-07-16 18:32:24 the limit was changed to by the user via the ussd code to R600 again
Report for cell number : 072****959
Usage limit was set to R0.00 from MTN side, however on the 2016-10-01 12:17:48 usage limit was changed via the ussd to R100 and on the very same day changed back to R00.00 by the device user.
All charges are deemed valid. MTN will not be held liable for changed initiated via the ussd code.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***