Breach of contract

<p>I signed a contract a year ago for a fixed amount of R598 per month with an option to top up. MTN is billing my account with R1100 per month and recently with R1800. I queried this with them 3 months ago via email but no answer was given to me. I went to see them personally at Fourways Branch but they still have not helped me. I contacted them today as they switched my two boys lines off. One son at Wits university who cannot complete his studies because of the line switched off and a 14 year old who cant het hold me today which has caused them to be in jeopardy. I called MTN now and spoke to Samkeliswe Mcanya who said he cant help me. I asked to put through to his manager which is Ashley Dhanee. He said he could not help me either and said my 14 year old had increased the contract amount. This is ******* as this is the reason why I took a fixed contract out!. The manager Ashley said he has NO email address. He said his manager Jenitha Pillay has no email address either so i could not escalate it. I asked for MTN head and he said because they are international company there is no head of MTN. He told me there was no way he can switch my line back on. MTN is in breach of contract and NO-ONE wants to assist me!</p>