MH
Mervin H

1 reviews | Active since May 2012

22 Oct 2016, 11:43

breach of contract

<p>I have opened a new line 30/07/2016 and from start the contract is incorrect, I signed for a 20gbany time 40gb nite express data BUT only get 20GB any time and 20GB nite time data. I have escalated this 4 time and only received 2 ref: ********** / ********** 34 due to you telling me to wait 30 days then it will be corrected but you only corrected the cost and not the data. why is it every time I have to beg you to fix it but get ignored every time. So here is your choices I will give you 14 days to fix it . if you don't I am takingh you to CPA and having my lawers open a case of breach of contract. I am not joking as the cpa and my lawers told me this is a open and shut case . I am sick and tired of asking you to fix you f up. </p> <p> </p> <p>Regards</p> <p>Mervin Hoole</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply25 Oct 2016, 11:22
Official

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards

Winnie

REQ:***

MTN South Africa
MTN South Africa's reply25 Oct 2016, 11:24
Official

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards

Winnie

REQ:***